Privacy Policy

The data controller responsible for your personal data is Nichee Ltd (trading as Knack), a company registered in England and Wales (company number 17203532).

For any data protection enquiries, please contact our privacy team at privacy@knackapp.co.

Knack complies with both UK GDPR (Data Protection Act 2018) and EU GDPR (Regulation 2016/679). Our service area is the United Kingdom and the 27 EU member states. You have rights to access, correct, port, and delete your personal data wherever you reside within this service area.

Under UK GDPR and EU GDPR, we process your personal data on the following legal bases:

• •Contract (Art. 6(1)(b)) — Processing is necessary to perform the contract between you and Knack — e.g. processing bookings, payments, and account management.
• •Legitimate Interests (Art. 6(1)(f)) — We process data to improve our platform, prevent fraud, and ensure platform security, where these interests are not overridden by your rights.
• •Consent (Art. 6(1)(a)) — Where you have opted in to receive marketing emails or enable optional features such as location-based search.
• •Legal Obligation (Art. 6(1)(c)) — Where we are required to retain or share data to comply with applicable law, such as financial record-keeping obligations.

Your public city, town or neighbourhood and country help Creators find nearby Pros. Search distances use a town or city centre and are approximate, including when your map setting is hidden.

All profiles start hidden on the map. You can opt in through Services & Rates in Edit Profile. Approximate pins are moved about 1–2 km before they are sent to a visitor. Exact pins publish your chosen coordinates and are for commercial premises you are happy to make public. Do not use your home address.

Your private street address is not included in map results. Eligible booking participants can receive the meeting address through the booking. Choosing a map setting does not change that booking access.

To withdraw from the map, choose Stay off the map and save your profile. Future map responses omit your pin. An already-open page may take up to a minute to refresh; hiding a pin cannot remove copies someone has already made.

Map tiles are supplied by OpenStreetMap. Loading a map sends the tile provider your IP address and the area being viewed. When you request a town/city lookup, only your public town, city and country are used.

• •Stripe for payment processing (their privacy policy applies to payment data)
• •Other users on the platform as part of your public profile (name, bio, location, portfolio — you control what is shown)
• •Third-party services used to operate the platform including hosting and analytics providers
• •Law enforcement or regulators if required by law

We never sell your personal data to third parties.

Your personal data is primarily processed in the United Kingdom (where Nichee Ltd is registered) and the European Economic Area. Some sub-processors (e.g. Stripe for payments, email infrastructure providers) may transfer data to the United States.

Where data leaves the UK or EEA, we rely on Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA) or UK Addendum, or equivalent transfer mechanisms approved by the UK Information Commissioner's Office (ICO) and the European Commission.

You can obtain details of the safeguards applied to international transfers by contacting privacy@knackapp.co.

• ✓Access the personal data we hold about you
• ✓Request correction of inaccurate data
• ✓Request deletion of your account and data
• ✓Object to processing of your data for marketing
• ✓Data portability — request a copy of your data in a machine-readable format
• ✓Withdraw consent at any time where processing is based on consent

To exercise any of these rights contact us at privacy@knackapp.co.

You can lodge a complaint with your data protection authority. UK residents: Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113. EU residents: contact your national data protection authority (a directory is available at edpb.europa.eu). We will cooperate fully with any such authority's investigation.

Nichee Ltd is in the process of registering with the UK Information Commissioner's Office (ICO) as a data controller. Once registered, our ICO registration number will be displayed here.

When deletion is requested, the account is hidden immediately and recoverable for 30 days. After that period, personal account data is permanently removed unless it must be retained by law.

Transaction and tax records may be retained for up to 7 years where required by UK or applicable EU law. Access is restricted and the records are used only for legal, accounting, fraud-prevention, or dispute obligations.

Knack uses essential cookies required for the platform to function, including authentication and session cookies.

We use limited analytics technologies, including PostHog, to understand product usage where consent is required and provided. We do not use third-party advertising cookies.

You can control cookies through your browser settings.

For privacy-related queries or to exercise your data rights contact:

General support: hello@knackapp.co

Nichee Ltd, registered in England & Wales (company number 17203532).