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Help Center

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Getting Started

Booking & Sessions

Messaging & Quotes

Pricing & Subscriptions

Account & Profile

Safety & Support

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Help Center

Need Quick Help?

Getting Started

How do I create an account?

What types of profiles can I create?

How do I appear in search results?

What is a VIP or Featured Professional?

Booking & Sessions

How do I book a session?

How do session payments work?

What is the cancellation and refund policy?

Can I extend a session?

How do I raise a dispute?

Messaging & Quotes

How do I contact a Pro?

What is a custom quote?

What happens if I type payment details in messages?

How do group chats work?

Pricing & Subscriptions

What plans are available?

Why can't I subscribe in the mobile app?

How does Knack work?

How does the 12% platform fee work?

What currencies are supported?

How does the monthly boost work?

Account & Profile

What is profile completeness?

What is identity verification?

What is the Verified badge?

What is the Top Rated badge?

What is the Priority Responder badge?

How do I set a custom profile URL?

How do I track my earnings?

Safety & Support

How do I report a user?

How do I block a user?

Is my payment secure?

What if I have a dispute?

How do I contact support?

Still need help?